Way to go Zesta/Kelloggs

[Dark Cloud]

Wife’s been saying this for awhile now

 

[zone1]

That just ain't right. Just opened a box of kroger crackers, full amount. I guess it's a matter of time.

 

[aaronc]

I emailed them last night with pics. This was their response


"Aaron,

Thank you for letting us know that the box of your crackers was too large. Our packaging is meant to protect our food, not prevent you from enjoying it. I'm really sorry the packaging caused a concern.

So you can replace the Kellogg's® Zesta® Original Crackers or try one of our other foods, I am sending you a free product coupon that should arrive within 7 - 10 business days by US Postal Mail.

Thank you again, Aaron, for sharing your feedback; it helps us decide which improvements we need to make to our packaging. I'll make sure your comments are shared with our Packaging team.

All the best,

Hyreline C.
Kellogg Consumer Affairs"

 

[HuntressOfLight]

I emailed them last night with pics. This was their response


"Aaron,

Thank you for letting us know that the box of your crackers was too large. Our packaging is meant to protect our food, not prevent you from enjoying it. I'm really sorry the packaging caused a concern.

So you can replace the Kellogg's® Zesta® Original Crackers or try one of our other foods, I am sending you a free product coupon that should arrive within 7 - 10 business days by US Postal Mail.

Thank you again, Aaron, for sharing your feedback; it helps us decide which improvements we need to make to our packaging. I'll make sure your comments are shared with our Packaging team.

All the best,

Hyreline C.
Kellogg Consumer Affairs"

Hyreline... LOL

 

[Dark Cloud]

So they’re saying,the box is too big ,instead of them not filling the box.

 

[Little FR]

So they’re saying,the box is too big ,instead of them not filling the box.

I’ll have to remember that.

 

[aaronc]

So they’re saying,the box is too big ,instead of them not filling the box.

Yeah...exactly. I sent her back this reply this morning...just to let her know she didn't hoo-doo me.

"The box wasn't too large. It is the same size it has always been. You guys simply put less in it."

 

[barney]

Weight a sleeve and see if it's quarter of a pound.

 

[Buzzy]

Why are you guys surprised by this? This has happened forever its just another way of "passing it on to the customers"

 

[HuntressOfLight]

I just spoke to a Kellogg's Customer Service Representative. She works within a different department but took the message, because there exist telephone issues today, as well. I told her about the problem, my theory, this thread... told her it looked like a PR Nightmare in the making...started making jokes and laughing; she did, as well.

Someone is to return my call...

 

[Onthedge]

How many years are in forever?

 

[Buzzy]

How many years are in forever?

As long as we have been buying goods

 

[HuntressOfLight]

As long as we have been buying goods

Incorrect, as usual.

 

[KY_Fried]

I emailed them last night with pics. This was their response


"Aaron,

Thank you for letting us know that the box of your crackers was too large. Our packaging is meant to protect our food, not prevent you from enjoying it. I'm really sorry the packaging caused a concern.

So you can replace the Kellogg's® Zesta® Original Crackers or try one of our other foods, I am sending you a free product coupon that should arrive within 7 - 10 business days by US Postal Mail.

Thank you again, Aaron, for sharing your feedback; it helps us decide which improvements we need to make to our packaging. I'll make sure your comments are shared with our Packaging team.

All the best,

Hyreline C.
Kellogg Consumer Affairs"

If they were concerned about protecting the food, they wouldn't have put it in an oversized box so it could slosh around and break.

 

[xbokilla]