What he said , my son in law had to get his updated , my friend at work was told his couldn’t be updated but he could trade it in , but it’s all over the 3 G being no more , that’s what SPYPOINT told them any howI've used spypoint cameras for a few years. I have 24 cell connected devices. Never had a problem until this year. I've had 4 just quit sending pics even though I updated the firmware and installed new lithium batteries. Something is going on with them. Friday their website/server went down and you couldn't get any pictures. I have two more that have stopped responding even though I know they have new batteries and have been updated. Not sure but they seem to be having trouble since 3G was dropped from the cell towers.