I broke the eye piece on my Wind river Cascades. I called them, got a RA. I told them the eye piece broke because I had them riding in the seat of my truck, which is what happened. I paid $10ish to send them back. Got a new pair new in the box a week later. No questions asked. My range finder quit working, so I called about a RA. Range finders don't have lifetime warranty. That was explained to me. I sent it back, they replied it couldn't be repaired. Gave me 60% discount on any Leupold range finder I wanted. I'm very surprised at the service you received.