View Full Version : Anyone, On Insight BB, still having problems?
Hoosier5
05-23-2006, 11:27 AM
They (insight communication) were supposed to have their "Up-grade" compleated by this morning (5/23/06) but I have seen no difference in their service and my outlook express is operating irratic. :mad: Just wonder if anyone here on Insight BB is experiencing the same problems?
Mine's working fine at the moment. I never really had any problems. I did get a kick out of the insight CEO's commercials pleading for understanding. Not once did he ever mention any type of refund or credit for those with problems.:rolleyes:
rick243
05-23-2006, 03:05 PM
Mine finally started working, sometimes. Last night I couldn't get on for a while because the "server was busy". I got a call on my cell a few days back and it was a recording from the Insight Pres. apologizing for all the problems. He promised to make it up to us. :rolleyes:
I got a call on my cell a few days back and it was a recording from the Insight Pres. apologizing for all the problems. He promised to make it up to us. :rolleyes:
I hope you're not holding your breath.:D I'd be SHOCKED if they took a months bill off or something to that effect.
AteUp
05-23-2006, 05:10 PM
He promised to make it up to us. :rolleyes:
Free Showtime for a month!!:D
Hammer
05-23-2006, 05:22 PM
yep, I'm still waiting for some kind of monetary reimbursement from the them man who has "the buck stops here". Lol, what an idiotic commercial. He'll be a good politician. All talk and and no action!
Hoosier5
05-24-2006, 07:42 AM
Mine's working fine at the moment. I never really had any problems. I did get a kick out of the insight CEO's commercials pleading for understanding. Not once did he ever mention any type of refund or credit for those with problems.:rolleyes:
I think the stockholders and upper management should FIRE that CEO! This morning I noticed my Outlook Express was slow in sending an e-mail. Never had a problem with it until they "Tried" to improve their service.:mad: :rolleyes:
AteUp
05-24-2006, 09:29 AM
They weren't doing an "upgrade". They moved the entire system over to their own. Before, it was being run by Verizon or ATT or somebody. Once they get it lined out, it should be much improved since they will own and manage it themselves. I'm sure more torches and spears will be chucked their way in the meantime though.
Hoosier5
05-24-2006, 10:48 AM
They weren't doing an "upgrade". They moved the entire system over to their own. Before, it was being run by Verizon or ATT or somebody. Once they get it lined out, it should be much improved since they will own and manage it themselves. I'm sure more torches and spears will be chucked their way in the meantime though.
I just "attempted" to check my e-mail (outlook express) and now it calls for my password and when I type it in it rejected it!!!!:mad: NOW, when I went on the Tech. Chat to see what I could do, the guy said the "Up-grade" will be done June 9th!!:mad: He said the e-mail service was down, due to technical problems. NOW THIS HAS BEEN GOING ON SINCE MID APRIL!!!! Is DSL much different than Broadband?? I am seriously thinking about dropping Insight and going to another server. Insight is certainly not worth $30/month!:mad: :mad: :mad:
AteUp
05-24-2006, 03:14 PM
I have the mid level DSL from Bellsouth and it is great. I think it's $35/month. Couldn't see the need for anything faster IMO.
Once you go cable you won't be satisfied with anything else IMO....DSL ain't bad...and if I couldn't get insight..that's what I'd get....but, as pissed as I am lately at the no-less-than crappy service...I'm hangin in there. I too got the phone call, the commercial, and the endless "im sorry" emails....I gotta tell ya, they just aint doin if for me anymore...I need this done and/or some type of tangible sorry. :)
KYCatBirdHunter
05-26-2006, 01:49 PM
this is the problem with the IT culture.
I'm an IT professional and I have to deal with this attitude continually. We provide services (in this case to the masses) that are expected to have 100% uptime. This is not possible. This was a planned move, and outages were unavoidable. They can't be helped. Large scale computer networks are extremely complex and intricate environments, and to do such a monstrous migration as this, some people are going to lose service temporarily. Never mind that 99.5% of the time, the user has a perfectly functioning service, the first day they see something go wrong, heads will roll.
I just find it funny that people expect such a higher level of service from the technology sector than any other portion of industry.
Hoosier5
05-26-2006, 03:44 PM
this is the problem with the IT culture.
I'm an IT professional and I have to deal with this attitude continually. We provide services (in this case to the masses) that are expected to have 100% uptime. This is not possible. This was a planned move, and outages were unavoidable. They can't be helped. Large scale computer networks are extremely complex and intricate environments, and to do such a monstrous migration as this, some people are going to lose service temporarily. Never mind that 99.5% of the time, the user has a perfectly functioning service, the first day they see something go wrong, heads will roll.
I just find it funny that people expect such a higher level of service from the technology sector than any other portion of industry.
No one is really blaming any one in particular, as no names have been mentions other than the CEO of Insight Communications. Insight Broadband was working just fine before they started monkey around it, my service was great. Why they found the need to up-grade is beyond me, as I go along with the old saying: "IF IT AIN'T BROKE DON'T FIX IT".
BTW ~ My Service seems to be slightly better today.
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